Customer service observations from spending Saturday in Oxford:
Oxford Castle : recently opened as a tourist attraction, one thing that struck me as being odd was that neither of the guides who spoke to us as a group introduced themselves by name. And the guy manning the gate to climb the castle mound really gave the impression he didn’t want to be there.
G & D’s (Little Clarendon Street) : We were standing at the counter waiting to be served. There was someone fiddling around with the till (adding or removing change), completely ignoring us. Now bearing in mind they were fairly busy and even if that task was more important than serving 2 customers, the least he could have done was to acknowledge us, and say “sorry, someone will serve you in a moment”, and maybe check someone else had seen us and was coming to help. Not up to usual standards. Nice pecan pie, though.
I find this with G&D’s on Little Clarendon Street too. Although on the one rare occasion that we weren’t kept waiting, the woman apologised for keeping us waiting and gave us some money off our order. Hmm. And the sense in that is where?